I can't connect to my device anymore, what should I do?

Troubleshoot common issues preventing device connectivity and learn how to resolve them quickly.

Danger!

  • If the eGauge is installed inside an enclosure with high-voltage wiring, do not attempt to open it. Contact a licensed electrician if necessary.
 
  • Changing the "Hostname" in Settings → Network Settings will cause remote access to the proxy server to be unavailable (e.g., the meter will no longer be accessible at http://DEVNAME.egaug.es , http://DEVNAME.d.egauge.net or https://DEVNAME.egauge.io)
 

 

Introduction

If your eGauge device is not connecting or displaying data correctly, follow these troubleshooting steps to identify and resolve the issue.

Step 1: Power-Cycle the eGauge

The first step in troubleshooting is to power-cycle the eGauge. For details on how to do this, refer to the FAQ section: "How do I power-cycle the eGauge?"

Step 2: Power-Cycle the HomePlug Adapter (If Applicable)

If your setup includes a HomePlug adapter, try unplugging it and then plugging it back in. This retrains the adapter and often restores connectivity.

Step 3: Check Local Network Access

To determine if the eGauge is accessible on your local network, follow these steps. Ensure your computer is connected to the same LAN as the eGauge device. Open a web browser and enter the appropriate URL based on your system. For Windows, use http://DEVNAME/. For Mac or Linux, use http://DEVNAME.local/. If the page loads and displays a graph that updates, the eGauge is operational on the local network. If the page does not load, proceed with the checks below.
 


Device-Specific Checks

EG4xxx Series (With Status LCD Display)

eGauge2 (Without Built-in Ethernet Port)

EG301x and EG41xx (Built-in Ethernet Port & HomePlug)

EG300x & EG4xxx (Using Direct Ethernet Connection)

Check that both LEDs on the Ethernet port are illuminated (one green, one yellow). On EG4xxx models, verify that the Ethernet icon appears on the LCD Display.

eGauge2 & EG30xx (Status LED Check)


Step 4: Check Cloud Connectivity (eGauge.net Server Access)

To verify if the eGauge is connecting to the cloud, open a browser and try to load one of these URLs. For devices sold before January 1, 2024, use https://DEVNAME.egaug.es/. For devices sold after January 1, 2024, use https://DEVNAME.egauge.io/.

Possible Outcomes

Page loads and graph updates: The device is fully operational.
Page does not load: 

  • There may be a network issue within your LAN.
  • The DHCP server may be assigning incorrect network settings.
  • Security settings or firewall rules may be blocking traffic.
  • Power-cycle your router and/or modem and retry the steps above.
  • If issues persist, consult an IT professional.

When to Contact eGauge Support

If the issue is unresolved, gather the following information before reaching out to eGauge support.

General Information

Status LED color & pattern for eGauge2 & EG30xx. Status LCD information for EG4xxx.

For eGauge2 & EG301x/EG4xxx with HomePlug

Confirm the HomePlug adapter was power-cycled. Confirm the adapter is not plugged into a surge protector. Note whether the adapter was moved from its original working location. List which HomePlug adapter LEDs are illuminated.

For EG30xx or EG4xxx with Ethernet

Confirm whether the Ethernet port LEDs are illuminated. Verify if the Ethernet icon appears on the Status LCD for EG4xxx only.


Conclusion

By following these steps, most eGauge connectivity issues can be diagnosed and resolved. If further assistance is needed, contact eGauge support with the relevant details to ensure a quick resolution.