Danger!
- If the eGauge is installed inside an enclosure with high-voltage wiring, do not attempt to open it. Contact a licensed electrician if necessary.
- Changing the "Hostname" in Settings → Network Settings will cause remote access to the proxy server to be unavailable (e.g., the meter will no longer be accessible at http://DEVNAME.egaug.es , http://DEVNAME.d.egauge.net or https://DEVNAME.egauge.io)
Introduction
If your eGauge device is not connecting or displaying data correctly, follow these troubleshooting steps to identify and resolve the issue.
Step 1: Power-Cycle the eGauge
The first step in troubleshooting is to power-cycle the eGauge. For details on how to do this, refer to the article: How To: Power Cycle the eGauge
Step 2: Power-Cycle the HomePlug Adapter (If Applicable)
Attention!
- If there is a button on your HomePlug adapter, do not press it unless instructed to do so by eGauge Support. On some HomePlug models this will randomize the encryption key and can make reconnecting more difficult.
eGauge 2, EG3010, EG4115 and EG4130 models may be installed with a HomePlug adapter for connectivity.
If your setup includes a HomePlug adapter, try unplugging it and then plugging it back in. This retrains the adapter and often restores connectivity.
Step 3: Check Local Network Access
To determine if the eGauge is accessible on your local network, follow these steps:
a. Ensure your computer is connected to the same LAN as the eGauge device.
b. Open a web browser and enter the appropriate URL based on your system. For Windows, use http://DEVNAME/. For Mac or Linux, use http://DEVNAME.local/.
If the page loads and displays a graph that updates, the eGauge is operational on the local network. If the page does not load, proceed with the checks in the next section.
Device-Specific Checks
EG4xxx Series (With Status LCD Display)
- Verify that the heartbeat icon is pulsing regularly.
- Check the Status LCD for link type and connection quality. The link type icon circled in the image below shows the connection type:
- For more detailed information about the EG4xxx LCD items and functions, please see: EG4xxx LCD Manual
A connection type icon that blinks on and off indicates connectivity to the eGauge proxy service. An icon that is not blinking but shows a valid connection type (not a question mark) may be being blocked by a firewall. Follow up with the network administrator and provide them with: eGauge Network Connections
EG301x and EG41xx (Built-in Ethernet Port & HomePlug)
- Confirm that the HomePlug adapter is plugged into a wall outlet and all LEDs are lit.
- Actiontec Adapter: The PWR, LK, and ETH LEDs should be illuminated, with occasional flickering.
- TP-Link Adapter: All three LEDs should be illuminated.
- For more information about specific HomePlug models please see: Using HomePlug with eGauge
EG300x & EG4xxx (Using Direct Ethernet Connection)
- Check that both LEDs on the Ethernet port are illuminated (one green, one yellow) and check the Status LED on the front of the meter. For more information on status LED colors and patterns see: EG3xxx and eGauge 2 LED Status
- On EG4xxx models, verify that the Ethernet icon appears on the LCD Display as shown:
eGauge2 & EG30xx (Status LED Check)
- Locate the Status LED on the front of the device. EG301x should blink green. EG300x should blink blue. If the LED is any color other than green or blue, contact eGauge support.
- For more information on status LED colors and patterns see: EG3xxx and eGauge 2 LED Status
eGauge2 (Without Built-in Ethernet Port)
- Ensure the HomePlug adapter is plugged directly into a wall outlet (avoid surge protectors).
- Check that all LEDs are green on the HomePlug adapter.
- Netgear Adapter: All three LEDs should be steady green (the bottom LED may flicker).
- Actiontec Megaplug Adapter: The Power and Link LEDs should remain mostly green with occasional flickering.
Step 4: Check Cloud Connectivity (eGauge.net Server Access)
To verify if the eGauge is connecting to the cloud, open a browser and try to load one of these URLs. For devices sold before January 1, 2024, use https://DEVNAME.egaug.es/. For devices sold after January 1, 2024, use https://DEVNAME.egauge.io/.
Possible Outcomes
Page loads and graph updates: The device is fully operational.
Page does not load:
- There may be a network issue within your LAN.
- The DHCP server may be assigning incorrect network settings.
- Security settings or firewall rules may be blocking traffic.
- Power-cycle your router and/or modem and retry the steps above.
- If issues persist, consult an IT professional.
When to Contact eGauge Support
- If you are unable to confirm any of the information listed below, you may need to reach out to your installer for assistance and have them reach out to eGauge Support on your behalf.
If the issue is unresolved, gather the following information before reaching out to eGauge support:
eGauge Device Name
Each eGauge meter has a unique device name that will help our Support team to identify your specific meter when assisting with troubleshooting. Note that this device name is different than your model number.
For more information about how to find your device name please see: Where can I find my device name?
General Information
Status LED color & pattern for eGauge2 & EG30xx. Status LCD information for EG4xxx.
For eGauge2 & EG301x/EG4xxx with HomePlug
Confirm the HomePlug adapter was power-cycled. Confirm the adapter is not plugged into a surge protector. Note whether the adapter was moved from its original working location. List which HomePlug adapter LEDs are illuminated.
For EG30xx or EG4xxx with Ethernet
Confirm whether the Ethernet port LEDs are illuminated. Verify if the Ethernet icon appears on the Status LCD for EG4xxx only.
Conclusion
By following these steps, most eGauge connectivity issues can be diagnosed and resolved. If further assistance is needed, contact eGauge support with the relevant details to ensure a quick resolution.