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Why do I get the error "Sorry, you are not authorized to make this change"?

Answer

This occurs when the username and password entered is valid, but the eGauge doesn't accept those credentials for making changes. This will happen for one of two reasons: 

  1. Insufficient Privileges: The authenticated user lacks the permissions needed to save settings. You can verify your privileges by navigating to Settings -> Access Control.
     
  2. LAN-Only Access Restrictions: The authenticated user has permission to change settings but only when connected via the Local Area Network (LAN). If you are accessing the eGauge through a proxy server (e.g., http://DEVNAME.egaug.es or https://DEVNAME.egauge.io) or from a different subnet, these changes cannot be made. To connect directly to the eGauge over the LAN, click on LAN Access in the top-right menu. Note that this option is not available if you are on a different network or subnet.

If you need remote administration enabled so you do not have to go through LAN Access, you may enable it using eGuard Manager or submit a request to our support team here