Communication Hardware Accessories that provide allow the eGauge to communicate with another device (includes networking hardware, RS485 serial adapters, and similar). Cellular Modem (Inhand Networks IR615)  Visit the online store page Inhand Networks IR615 is a cellular to Ethernet modem that can provide the eGauge unit and related supported equipment with internet access on a 4G LTE T-Mobile network. A compatible T-Mobile dataplan can be purchased through eGauge Systems. eGauge cannot guarantee support for dataplans from other parties. eGauge supplied data plans are for use with eGauge meters and not third party products, line suspension or termination will occur if there is excessive data usage from third-party devices or general internet usage. Modems sold by eGauge systems are pre-configured for the T-Mobile service provided by eGauge and utilize InHand Networks device manager for remote troubleshooting and customer assistance. Metered (not unlimited) data plans can accrue charges for data overages. eGauge recommends against using metered data plans without extensive testing for data usage. Data usage is not fully predictable and will greatly vary with interface access. See this article for additional information on data usage. If installing in an underground or high electrical noise area, a custom antenna solution or separate mounting location for the cellular modem may be necessary in order to have sufficient cellular signal. Inhand Networks IR615 Specifications Full specs (datasheet PDF) Communication T-Mobile LTE CAT1 (LTE-FDD Band 2/4/12) 4x LAN ports Environmental and Operational Operating Temperature: -20 ~ 70℃ Humidity: 5 ~ 95% relative humidity (noncondensing) IP30 protection Input voltage: 9-26Vdc Consumption: 150mA-320mA @12V  (peak 320mA @12V) Physical 4G  cellular connections: SMA x2 127 x 108.2 x 35mm DIN-rail mountable Hardware included Inhand Networks IR615 box kit 1x IR615 modem 1x DIN rail clip (attached) AC power adapter 1x CAT5 cable SIM size-changer inserts (nano, 2FF, 3FF) Cellular router accessory Kit 2x Rubber O-Ring 2x Extension Cable (short, SMA) 2x rubber stick antennas Assembly/installation information The cellular antennas must be located on the outside of any enclosure. Even plastic enclosures can degrade or block a cellular signal. If the modem is ordered with a data plan, an activation instruction sheet will be included with a SIM card. Insert the SIM card into the modem as shown above, if there are multiple SIM card slots, use the one labeled "SIM 1". Follow the data plan activation instructions provided to activate the data plan. Locate a suitable location to install the cell modem. If installing in a Powered Enclosure Kit (PEK), mount on the DIN rail. If using the PEK or other suitable enclosure, use the 2x short SMA extension cables to connect from the ANT and AUX connectors on the modem to create a bulkhead connector on the enclosure. Connect the antennas to the bulkhead connectors on the enclosure, or directly to the cell modem if not using an enclosure. Connect the power cord to the cellular modem. Connect the eGauge meter via Ethernet to a LAN port on the modem. Software configuration and troubleshooting Modems provided by eGauge are pre-configured to work on the T-Mobile network using data plans provided by eGauge Systems. The APN for plans provided by eGauge with the IR615 modem is iot.tmowholesale and is automatically set in the configuration files provided below. If the modem is not functioning and configuration may have been modified after shipment, perform a factory reset and upload the eGauge-specific cellular configuration if using a dataplan provided by eGauge Systems. LED indicator description The modem has 3 signal LEDs to indicate signal strength: 1 LEDs: Signal strength 1-9 (Signal strength is weak, please check antenna and the signal strength of current location).2 LEDs: Signal strength 10-19 (signal strength is adequate, and the modem can be used).3 LEDs: Signal strength 20-31 (signal strong). The other LED behavior is described below: Factory Reset Power on the modem and allow it at least 60 seconds to fully start running. Locate the Reset button below the antenna connections and find a paperclip or pin to push the button. Use a push-pin or paperclip to hold down the "Reset" button on the side of the modem until the "STATUS" LED starts flashing and the "ERROR" LED remains solid, then release the button. When the button is released, the "ERROR" LED will turn off. Within 30 seconds, press and hold the "RESET" button again until the "ERROR" LED starts flashing and then release it. The unit will now restore factory default settings. The STATUS, WARN, and ERROR LEDs will all light up solid during the factory reset process. Allow the unit at least 60 seconds to fully factory reset, and then perform the initial configuration steps below. Configuration steps Modems provided by eGauge are pre-configured to work on the T-Mobile network using data plans provided by eGauge Systems. Identify the firmware version on the cell modem. On the bottom of the modem near the label is a sticker that indicates the firmware version. Below shows the modem uses firmware version 2.3.0.If logged into the modem interface, the firmware version may be found on the main page. This modem shows it runs firmware version 2.4.3: Download the configuration file that corresponds to your firmware version where x is any number. This file will be uploaded to the modem in a later step. 2.3.x v2.3.x-egauge-ir615-DS-cell-config_qts.dat 2.4.x v2.4.x-egauge-ir615-DS-cell-config.dat Connect a computer to a LAN port of the cell modem. Open a web browser to http://192.168.2.1/ and log in with username adm and password 123456. Navigate to System -> Config Management. Under "Router Configuration", click the "Browse" button and choose the file downloaded earlier. Press "Import", choose "OK" when it asks if you are sure, and finally press "Reboot" when it prompts to be rebooted. Additional diagnostics and troubleshooting The following pages provide information and diagnostics that can be helpful in identifying poor signal or other issues. Connect a computer to a LAN port of the modem and visit http://192.168.2.1/ logging in with username adm and password 123456. If this does not work, perform a factory reset and initial configuration as described in the above sections. Page location Description Tools -> Ping Have the modem ping an external IP or domain. Status -> Modem Contains signal level, RSSI, SIM card number, network type and other modem-related information Status -> Network Connections Dialup (cellular) IP information from cellular provider Status -> Device List DHCP list of connected devices to the LAN ports Status -> Log Raw log from modem The APN for plans provided by eGauge with the IR615 modem is iot.tmowholesale. Documents OEM owner's manual Certification documents and other information may be found on manufacturers website: https://www.inhandnetworks.com/ Related Information Multitech MTE-LAT6 (previously offered modem) Cellular Modem (Multitech MTE-LAT6-B07) The Multitech cellular offering has been replaced by the Inhand Networks IR615 cellular modem starting in November 2020. Starting May 2022, cellular plans using the fast.t-mobile.com APN must have a new SIM card and new APN configured for continued service. The new APN is iot.tmowholesale and requires a new SIM card to be installed. Please follow the SIM card installation and Initial Configuration instructions in the Multitech setup instructions article. Old SIM cards will not function after May 2022 and can be identified by having a pink T-Mobile logo on it. The new/current SIM cards are white and do not have any branding on them. Current manufacturer information: Multitech model MTE-LAT6-B07 A compatible T-Mobile dataplan can be purchased through eGauge Systems. eGauge cannot guarantee support for dataplans from other parties. Metered (not unlimited) data plans can accrue charges for data overages. eGauge recommends against using metered data plans without extensive testing for data usage. Data usage is not fully predictable and will greatly vary with interface access. See this article for additional information on data usage. The Multitech cellular modem is a cellular to Ethernet modem that can provide the eGauge unit with internet access on a 4G LTE T-Mobile or AT&T network. Multitech Cell Modem Specifications Full specs (data-sheet PDF) Cellular: T-Mobile LTE Cat. 4 Operating Temperature range: -10°C to +50°C Relative humidity: 10% to 85% operating / 5% to 90% storage Hardware included Multitech cellular modem kit 1x Multitech cellular modem 2x Antenna 1x 120V Power Adapter 1x Ethernet cable 4x Rubber feet stickers 1x DIN rail mounting stick Cellular router accessory Kit 2x Rubber O-Ring 2x Extension Cable (short, SMA) 1x DIN rail mounting clips (black) Assembly/installation information Ensure both antennas are connected to the modem Do not install the antennas inside a metal enclosure, underground, or anywhere the signal may be blocked or degraded If a dataplan is purchased at the same time as the Multitech cellular modem, the modem will come with the SIM card installed and pre-activated on the T-Mobile network. Example setup for installing inside enclosure If using a non-eGauge data plan, insert the SIM card to the cellular modem according to the Multitech quick start guide that comes with the modem. If applicable, attach the DIN rail mounting stick and DIN rail clips to the Multitech cellular modem and mount in the enclosure. Connect the 2 SMA antenna extension cables to the Multitech antenna ports, and into pre-drilled holes on the enclosure. Use the 2 rubber O-rings to make a watertight seal. Attach the 2 antennas to the extension cables. Connect the Ethernet cable from the eGauge to the Multitech cell modem. Plug the power supply into a 120V outlet and the barrel jack to the Multitech modem. Software configuration Information When purchased with a dataplan, eGauge Systems pre-configures and tests the modems with the T-Mobile data plan purchased. Multitech Cell Modem Configuration and troubleshooting (MTE-LAT6-B07, and MTE-LAT2-B07 models) Documents Multitech MTE-LAT6-B07 Spec sheet Multitech MTE-LAT6-B07 User Guide Multitech MTE-LAT6-B07 Quick Start Guide Related Information How much data does the eGauge use? Multitech MTR-H5 cellular modem configuration (legacy) Maestro E206XT cellular modem configuration (legacy) WiFi adapter (USB powered TL-WR802n)  Visit the online store page Current manufacturer information: TP-Link model TL-WR802n The USB-powered TP-Link WiFi adapter provides direct access to wireless networks and can be powered directly by the eGauge Core or Pro USB port. It is 802.11 2.4Ghz b/g/n compatible. TP-Link USB powered WiFi adapter Specifications Full specs (data-sheet PDF) Wireless Standards: IEEE 802.11n, IEEE 802.11g, IEEE 802.11b Frequency: 2.4-2.4835GHz Wireless Security: WEP, WPA / WPA2, WPA-PSK / WPA2-PSK Hardware included USB-powered TP-Link WiFi adapter WiFi adapter Ethernet cable USB cable 120V USB power brick Information/setup guide Assembly/installation information Locate the default WiFi name and password on the information card Power the adapter via USB from EG4xxx USB port, or 120V USB power brick Use laptop to configure WiFi network (see setup guide) Confirm internet/network by connecting Ethernet to laptop After confirming connectivity, connect Ethernet to eGauge Software configuration Information Setup guide Documents TL-WR802n datasheet TL-WR802n Quick Start Guide TL-WR802n Manual Related Information TP-Link Access Point (120V powered) Multitech Cellular Modem WiFi Access Point (TL-WA801ND)  Visit the online store page Current manufacturer information: TP-Link TL-WA801ND The TP-Link WiFi access point allows the eGauge to connect to a 2.4GHz wireless network. It is similar to the USB-powered WiFi adapter but must be powered off a wall-adapter and has external antennas. TP-Link Wifi Access Point Specifications Full specs (data-sheet PDF) Wireless Standards: IEEE 802.11b/g/n Frequency: 2.4GHz Wireless Security: 64/128-bit WEP, WPA/WPA2, WPA-PSK/WPA-PSK2 Hardware included TP-Link Access Point 2x Antenna 1x Ethernet cable 1x power supply 2x Antenna extension cable 1x Velcro mounting strip Assembly/installation information The WiFi access point is powered from a 120V barrel jack and connected to the eGauge via the included Ethernet cable. The access point can be easily mounted inside the powered enclosure kit using an included heavy duty Velcro strip. Software configuration Information TP-Link access point setup document Documents TP-Link TL-WA801ND Datasheet and specs TP-Link TL-WA801ND User manual Related Information USB-Powered WiFi adapter Multitech Cellular Modem HomePlug AV Adapter (TRENDnet TPL-406E) This is a discontinued product. eGauge Systems no longer offers HomePlug-compatible devices. If wireless communication is required, please utilize the WiFi-enabled EG42xx series meter.   The HomePlug AV adapter is used by compatible eGauge models to bring network communication over the existing building power lines. The HomePlug AV adapter plugs directly into a 120V outlet, connects to the router/switch using Ethernet, and allows compatible eGauge models to communicate over the the building's electrical wiring. HomePlug communication is only recommended for residential use, and is not needed when using an alternative communication method, such as Ethernet direct, cellular, or WiFi. Ensure HomePlug adapter is powered by same phase as eGauge meter L1 connection and is not more than 100 feet of wiring distance from the eGauge meter. Do not plug HomePlug adapter into surge protector or UPS. Do not push or hold the button on the HomePlug adapter without full knowledge of pair/reset process. Pushing the button on the HomePlug adapter may result in communication loss. The HopmePlug AV is only for EG301x and EG41xx (Pro/Core Residential). eGauge2 models cannot use this HomePlug. Contact eGauge Support if you are unsure what model you have. TRENDnet HomePlug AV Specifications Full specs (data-sheet PDF) Hardware included HomePlug AV adapter 5-foot Ethernet cable Assembly/installation information Connect the HomePlug adapter to an outlet powered by the same phase as the eGauge L1 near the network router/switch. Connect the Ethernet from the HomePlug adapter to the network router/switch. All HomePlug devices and eGauge meters come with the same default encryption key of "HomePlugAV", and should link up if they have not been modified or paired with the push button pairing process. Software configuration Information The HomePlug adapter and eGauge can be paired with a unique encryption key. See this article for more information. Documents TPL-406E Datasheet and specifications TPL-406E User Manual Related Information HomePlug Security Considerations What do the different LEDs on the HomePlug adapter mean? Pairing the eGauge with a HomePlug adapter What are some causes of HomePlug communication issues? Where can I find a HomePlug 1.0 adapter for my eGauge2? RS485 to Ethernet Converter (BF430)  Visit the online store page Current manufacturer information: Chiyu model BF-430 EG4xxx (Pro and Core) are recommended to utilize the eGauge USB485 (serial to USB) adapter instead if possible. Power can be provided (9-30V) to either terminals or barrel jack plug. eGauge sells a compatible 12Vdc power supply. The Chiyu BF-430 is an RS-485/RS-232 to Ethernet converter. It is required for serial communication to third-party devices (for example, Modbus RTU) on older eGauge models without USB ports or to communicate over a network rather than serial line directly to the eGauge. BF430 Serial-to-Ethernet Converter Specifications Full specs (Manual PDF) Hardware included: BF430 RS485 to Ethernet Converter 4-pin power/serial connector Assembly/installation information Do not apply power to both barrel jack and voltage terminals. Serial settings are configured in software on the BF-430 and must be set correctly through web interface for use. Set the DIP switch in the upper left to 485 (or 232, if using the RS232 terminal connections). Connect the Ethernet (RJ45) to the local network. Connect the 485+ and 485- to the appropriate connections on the remote serial device (or RS232 if used instead). Apply power to the BF-430 using a barrel jack or 9~30V+ and 9~30V- terminals appropriately. Software configuration Information BF-430 Manual Documents BF-430 Manual Related Information RS485 to USB converter (USB485) IMT irradiance and weatherstation wiring information Reading from any remote Modbus device eGauge USB-Serial Converter (USB485)  Visit the online store page Model: USB485 The eGauge USB485 is used to receive and send serial data between a RS485 serial chain and a host's USB port. Primarily it is used for compatible eGauge meters (EG4xxx Core and Pro) to record data from remote Modbus devices (such as inverters, temperature sensors, and other meters), or for other systems (such as a building automation system or other data loggers) to read data from the eGauge via Modbus RTU. It may be used for other non-eGauge applications as it utilizes a well known FT230X chipset from FTDI. However, eGauge Systems does not provide support for these applications. eGauge RS485-USB Converter Specifications Full specs (data-sheet PDF) RS485 Data+, Data-, and Ground connections Termination switch TX and RX LEDs Mini-USB powered 66mm x 38.75mm x 15mm (2.60" x 1.52" x 0.59") Hardware included eGauge USB485 converter 3' Mini USB to USB-A wire Assembly/installation information Ensure proper wiring between serial devices. Only connect data signals, and signal ground (not earth ground). Wire the serial line to the D+, D-, and signal ground. Use twisted pair wire for D+ and D- connections. Turn the termination DIP switch to ON if it is the last connection on the serial line. Termination should be OFF if it is daisy chained in-between devices. Connect the Mini USB cable to the EG4xxx USB1 or USB2 port. Take note of which port is used. Multiple serial devices can be daisy chained on the same line as shown in the diagram below: Software configuration Information If exporting eGauge data via Modbus RTU to another system, see the Modbus output communication article here. If importing data from a remote Modbus RTU device to the eGauge, see the Modbus input article here. Documents Datasheet Related Information Modbus output communication BF-430 serial-to-Ethernet converter Remote device via eGauge USB485 Using the USB485 with a Windows 10 PC Cellular Modem (Inhand Networks IR302)  Visit the online store page Inhand Networks IR302 is a cellular to Ethernet modem that can provide the eGauge unit and related supported equipment with internet access on a 4G LTE T-Mobile network. A compatible T-Mobile dataplan can be purchased through eGauge Systems. eGauge cannot guarantee support for dataplans from other parties. eGauge supplied data plans are for use with eGauge meters and not third party products, line suspension or termination will occur if there is excessive data usage from third-party devices or general internet usage. Modems sold by eGauge systems are pre-configured for the T-Mobile service provided by eGauge and utilize InHand Networks device manager for remote troubleshooting and customer assistance. Metered (not unlimited) data plans can accrue charges for data overages. eGauge recommends against using metered data plans without extensive testing for data usage. Data usage is not fully predictable and will greatly vary with interface access. See this article for additional information on data usage. If installing in an underground or high electrical noise area, a custom antenna solution or separate mounting location for the cellular modem may be necessary in order to have sufficient cellular signal. Inhand Networks IR302 Specifications Full specs (datasheet PDF) Communication T-Mobile LTE CAT4 (LTE-FDD Band B2/B4/B5/B12/B13/B14/B66/B71) 2x LAN ports Environmental and Operational Operating Temperature: -20 ~ 70℃ Humidity: 5 ~ 95% relative humidity (noncondensing) IP30 protection Input voltage: 9-36Vdc Consumption: 100-120mA @ 12V  (peak 190mA @ 12.0V) Physical 4G  cellular connections: SMA x2 90 x 90 x 25 mm DIN-rail mountable Hardware included Inhand Networks IR302 box kit 1x IR302 modem 1x DIN rail clip AC power adapter 1x CAT5 cable Cellular router accessory Kit 2x Rubber O-Ring 2x Extension Cable (short, SMA) 2x rubber stick antennas Assembly/installation information The cellular antennas must be located on the outside of any enclosure. Even plastic enclosures can degrade or block a cellular signal. If the modem is ordered with a data plan, an activation instruction sheet will be included with a SIM card. Insert the SIM card into the modem as shown above, ensuring the SIM card is in the "SIM 1" position. Follow the data plan activation instructions provided to activate the data plan. Connect the DIN rail to either the left or right side of the modem using the included bracket and screws. Locate a suitable location to install the cell modem. If installing in a Powered Enclosure Kit (PEK), mount on the DIN rail. If using the PEK or other suitable enclosure, use the 2x short SMA extension cables to connect from the Cellular1 and Cellular2 connectors on the modem to create a bulkhead connector on the enclosure. Connect the antennas to the bulkhead connectors on the enclosure, or directly to the cell modem if not using an enclosure. Connect the power cord to the cellular modem. Connect the eGauge meter via Ethernet to a LAN port on the modem. Detailed SIM card install instructions Use the SIM card remover tool to eject the SIM card tray. SIM card remover tool Insert SIM card removal tool into SIM card ejection port Remove the SIM card from the SIM card holder. The SIM card has 2 outer shells that must be removed prior to inserting into the holder. Full SIM card SIM card with 2 outer shells removed Insert the SIM card (with no outer shells) into the lower (SIM 1) position of the SIM card holder tray and insert back into the IR302 modem. SIM card in holder before inserted Software configuration and troubleshooting Modems provided by eGauge are pre-configured to work on the T-Mobile network using data plans provided by eGauge Systems. The default DHCP range of IR302 modems provided by eGauge is 192.168.2.2 to 192.168.2.100. Devices may be given static IPs in the range of 192.168.2.101 to 192.168.2.254. A particular static IP must not be used on more than one device on a single modem. If the modem is not functioning and configuration may have been modified after shipment, perform a factory reset and upload the eGauge-specific cellular configuration if using a dataplan provided by eGauge Systems. LED indicator description The modem has a "Signal" LED with 3 different colors to indicate the signal strength level: Red: Signal strength 0-10 (Signal strength is weak, please check antenna and the signal strength of current location).Yellow: Signal strength 11-20 (signal strength is adequate, and the modem can be used).Green: Signal strength 21-30 (signal strong). The other LED behavior is described below: Power (Red) Status (Green) Cellular (Yellow) Description Off Off Off Powered Off On Off Off System failure On On Off The module or SIM card is notrecognized On On Blinking Dialing (Connection attempt is being made) On On On Dialing Succeeded (A connection to the provider was made. This does not guarantee the SIM card data plan is active) On Blinking On Software Upgrade in progress On Blinking, then On Off A reset is being performed Factory Reset Power on the modem and allow it at least 60 seconds to fully start running. Locate the Reset button next to the SIM card tray, Use a push-pin or paperclip to hold down the "Reset" button on the side of the modem for 10 seconds. The status LED will turn off and back on again. Release the reset button. Push the reset button again for 2 seconds and release. The Status LED should alternate on and off. The LEDs will all turn off, and the modem will restart with the normal start-up LED sequence. Use the configuration steps below to reconfigure the modem for T-Mobile plans provided by eGauge Systems. Configuration steps Modems provided by eGauge are pre-configured to work on the T-Mobile network using data plans provided by eGauge Systems. These steps are only needed if the modem was factory reset or configuration was modified.The APN for T-Mobile plans provided by eGauge is iot.tmowholesale Download the IR302 eGauge configuration for T-Mobile here. Connect a computer to a LAN port of the cell modem. Open a web browser to http://192.168.2.1/ and log in with username adm and password 123456. The modem may prompt to opt-in to a User Experience Program from InHand. You may click "CANCEL" on this. It may be toggled on or off later in Services -> User Experience Plan. Navigate to System -> Config Management. Under "Router Configuration", click the "Browse" button and choose the file downloaded earlier. Press "Import", choose "OK" when it asks if you are sure, and finally press "Reboot" when it prompts to be rebooted. Additional diagnostics and troubleshooting The following pages provide information and diagnostics that can be helpful in identifying poor signal or other issues. Connect a computer to a LAN port of the modem and visit http://192.168.2.1/ logging in with username adm and password 123456. If this does not work, perform a factory reset and initial configuration as described in the above sections. Page location Description Tools -> Ping Have the modem ping an external IP or domain. Status -> Modem Contains signal level, RSSI, SIM card number, network type and other modem-related information Status -> Network Connections Dialup (cellular) IP information from cellular provider Status -> Device List DHCP list of connected devices to the LAN ports Status -> Log Raw log from modem Status -> Modem value descriptions The following values may be found in Status -> Modem. RSRP (Reference Signal Received Power) is a measure of of the received power RSRQ (Reference Signal Received Quality) is a measure of the quality of the received signal SINR (Signal to Interference and Noise Ratio) is another measure of of the quality of the received signal, taking into account the amount of valid data compared to noise or errors received The below table describes the values for each of the values. If any values are Weak or Medium, modem connectivity may not work or may be intermittent. Conversely, cellular connectivity can be limited or nonfunctional even if all values are Good or Excellent due to issues such as congestion or high traffic on local towers or the providers network, or inter-cell interference. Condition RSRP (dBm) RSRQ (dB) SINR (dB) Excellent ✓✓✓ >=-80 >=-10 >=20 Good ✓✓ -80 to -90 -10 to -15 13 to 20 Medium ✓ -90 to -100 -15 to -20 0 to 13 Weak <=-100 <-20 <=0 Documents OEM owner's manual Certification documents and other documents may be found on manufacturers website: https://www.inhandnetworks.com/ Related Information Inhand Networks IR615 (previously offered modem) Multitech MTE-LAT6 (previously offered modem) Dataplans Dataplans sold by eGauge Systems are intended for use with models sold by eGauge Systems and in the U.S. You must have an eGauge.net account before activating a data plan. If you do not already have an eGauge.net account, please create and confirm an eGauge.net account at https://www.egauge.net/account/register/. To confirm the account you must click on a link that is emailed to you. Data Plans belong to the eGauge.net user and email that activated it. Invoices and bills will be sent to the eGauge.net account email that activated the data plan. Only data plans sold directly by eGauge Systems may be activated through the data plan portal. Only modems currently and previously sold by eGauge Systems are supported. For information on using the IR302 modem provided by eGauge Systems, view our IR302 product page. Data Plan Service eGauge Systems provides cellular modems along with a SIM card that provides T-Mobile service compatible with modems sold by eGauge Systems in the U.S. Modem Information For particular information on your modem, including hardware and SIM card installation and configuration, please find the model number in our Communication Hardware chapter. All modems sold by eGauge Systems are pre-configured to work with the dataplans provided. Data Plan Activation Each Data Plan sold is provided with a sheet of paper with a QR code and link to activate the plan. An example is shown here: Note: the QR code and "link below" link goes to a unique URL for that particular data plan activation If you do not already have an eGauge.net account you will be requested to create one. After you create and confirm the account Scan the QR code or enter the link and follow the instructions for activating the data plan. eGauge Systems utilizes Stripe Billing for billing and recurring payments. Without QR code, link, or paperwork If you do not have the QR code or link from the paperwork that came with the SIM card, you may log into eGauge.net and activate the data plan by clicking Support → Activate a Data Plan, and entering the SIM card number in the form. Data Plan Cancellation To cancel a data plan, log into your Data Plan Management portal as shown below and choose the Cancel button. If payment lapses for a user's data plans, the plans will automatically be cancelled. Data Plan Management eGauge.net provides a simple portal to manage data plans purchased and activated through eGauge Systems. To begin, log into your eGauge.net account which has one or more active data plans. Click your user in the upper right-hand menu and choose "Account Settings": Next, choose "Manage Data Plans": You will be presented with a list of data plans that have been activated under your account. Plans may be cancelled or reactivated here (in the case you cancelled them after activating). You may cancel plans using the "Cancel plan" button. After a plan is cancelled, it will display in your portal with a "reactivate" button. A deactivated plan may be activated by a different user, for example if a different user is responsible for ongoing payment of a data plan, it may be deactivated and the new user may activate it using either the original QR code or link the data plan came with, or using the "Activate a Data Plan" link in the Support menu on eGauge.net. It is recommended to add a description for the particular data plan by clicking the notepad icon under "Meter name or location". Billing All billing for data plans is performed through Stripe, under a single bill that starts when the first data plan on a users account is activated. Any additional plans activated while an existing data plan is active will be billed for on the billing date of the first plan activation date. You may update and set the default credit card and view previous bills through the portal shown above, using the "Manage billing info or view invoices" button in the upper right-hand corner of the page. Upcoming payment notifications and invoices are sent to the email used when registering the eGauge.net account that activated the plan. Transferring plans to another user A data plan cannot be "transferred" between users as the billing information is linked to Stripe and the eGauge.net user. To transfer a plan to another user, the original activator of the plan must cancel the plan, and the new user may activate the plan using the QR code or entering the SIM card number manually.